FAQ for Guests

Booking your Experience

How do I find the experience I want?

At the top of the experience search page, you can select the dates you’ll be available and a price range you can afford. You can click the blue filter button to further narrow down your search with these filters:
  • the city you’re travelling to
  • the category of experience
  • what languages the host speaks
  • famous landmarks you’ll visit
  • if you want an experience that includes food or drink

How do I book an experience?

After you’ve found the experience you want to try, you’ll find the booking button on the bottom of your screen (on a mobile phone) or at the right side (on a tablet or computer). Then:

  • Choose a date on the calendar
  • Select a type of ticket (if applicable) – some experiences have more than one option with different prices. You may be able to get a discount by taking the experience at a less-popular time of day or by bringing more people with you.
  • Enter the number of tickets you wish to buy.
  • Click the “Book Your Experience” button

If you haven’t created an account yet, you will be asked to create one to make a booking.

After you’ve made the booking request, you will receive an email shortly letting you know whether the host has confirmed your booking.

What does “For 2 People”, “Morning/Afternoon”, “Option A/B”, or “Fixed Price” mean?

Some of our hosts have different prices for different types of tickets.

Option A/B/C: The host offers a few options like charging extra if you want them to include extra time in your experience, or bring food to share, or to pick you up and drive you to the meeting location. The experience description will let you know what’s included in Options A/B/C.

For 2 people: Some hosts will offer a discounted price if you’re bringing more people. If you see a ticket option called “for 2 people”, and you’re travelling with one friend, you only need to buy one ticket for both of you. If you’re travelling as a group of 6, then three “2 people” tickets will get all of you in.

Fixed Price: Some hosts charge a “Fixed Price” for the experience, no matter how many people you are bringing. In this case, buying one ticket is good for an entire group, as long as you’re not bringing more than the maximum number of people listed in the description.

Morning/Afternoon/Evening: Some hosts run their experience two or more times a day, so after choosing your date, you still need to select a time.

What categories of experiences can I book?

Our experiences come in the following categories:

  • Food tours
  • Walking tours
  • On the Water: like kayaking or boating
  • Health and Wellness: like yoga or running tours
  • Winter: like skiing or ice-skating lessons
  • Summer: like mountain biking or white-water rafting
  • Adventure: like alpine hiking or canyoning
  • Culture: like an Aboriginal or Japanese history tour
  • Drink: like a pub crawl

I have accessibility requirements; will this impact my Tattle experience?

Please let your host know about your requirements.

To contact your host:

  • On a phone, click on “Host Info” and use the “Contact Host” link below the host’s profile
  • On a computer, click on the blue “Contact Host” button on the right sidebar

How do I contact my host?

To contact your host:

  • On a phone, click on “Host Info” and use the “Contact Host” link below the host’s profile
  • On a computer, click on the blue “Contact Host” button on the right sidebar

How do I know what time my experience starts?

Check the experience description to see if the host has a standard start time.

If your host doesn’t list a standard start time, you should contact your host to arrange a time. To contact your host:

  • On a phone, click on “Host Info” and use the “Contact Host” link below the host’s profile
  • On a computer, click on the blue “Contact Host” button on the right sidebar

I made a booking – when/how do I make a payment?

After you request a booking, the host will be notified and asked to confirm your booking. Once the host has confirmed your experience booking, you will receive an email with a link to your payment page.

Alternatively, you can log in, click on your profile picture at the top right corner, go to your Orders List, and you’ll find a button to take you to the payment page.

What payment methods do you offer?

You may pay with any valid Visa, MasterCard, or American Express credit card.

I received an email from Tattle saying my experience could not be arranged, why?

Many of our hosts are adventurous people – that’s what makes them amazing hosts! But this means that sometimes, they will be out of town on vacation, or busy with another activity. Some experiences (for example, cooking classes or boat rentals) require the host to prepare a few days in advance, so if you request a booking too close to your chosen date, it may already be too late for your host to arrange the experience.

In the event that your host declines to offer the experience, the email should contain a reason for why they are declining. You can always ask your host when they will next be available, or find another experience.

If you have any issues, please contact us.

Why didn’t I receive a confirmation for my booking?

While some of our hosts are very active and will respond almost instantly, other hosts may take a day or so to respond to a booking request. If you have still not heard back from your host after 24 hours, please contact us and we’ll get an answer for you as soon as we can.

Are there any booking fees applicable?

We operate on a principle of transparent pricing. The price you see on the experience page is the price you will pay, with all taxes and fees included.

For some of our experiences, there are discounts for buying more tickets (for example, $50 for one person or $80 for two). When you are requesting a booking, check the drop-down list under “Per Person” to see if there is a discounted option!

Preparing for your Experience

How do I contact my host?

To contact your host:

  • On a phone, click on “Host Info” and use the “Contact Host” link below the host’s profile
  • On a computer, click on the blue “Contact Host” button on the right sidebar

Can I make changes to a booking after it’s made?

If you have not yet paid, you may cancel and re-book the experience with corrected details.

If you need to make changes after you pay, please contact us for support.

How do I prepare for my experience?

Before an experience, please check the details your host listed on the experience page – this will have instructions if you need to bring anything to the experience.

If you have any questions, you can always contact your host using the “Contact Host” button on the “Host Info” tab.

How am I protected if I get injured/hurt during an experience?

When a host signs up, we review their experience idea to make sure that they are keeping your safety in mind.

However, unfortunately, even if safety precautions are taken, freak accidents do happen. If you are not a resident of the country your experience is in, Tattle strongly recommends that you get travel insurance before you leave home.

How do I know a host can be trusted?

Before we welcome a host onto our platform, they have to go through a screening process. For hosts who have previously run experiences, we make sure to check what their reviews were like. Every host either goes through an in-person interview or video call where we make sure they understand the high standards of care we expect of them.

We require every host to provide a valid photo, email, and phone number, and other information we use to conduct a background check.

What happens if a host cancels or doesn’t show up?

You will receive a full refund for the experience whenever a host cancels.

All our hosts are expected to let you know if, for any reason, they are unable to attend an experience. If your host does not show up at the meeting location, report a complaint and we will offer you a full refund and take appropriate disciplinary action with your host.

Can I cancel my booking as a guest and do I receive a refund?

You may cancel a booking at any time. Refunds depend on the host’s policy – check the details for your experience to find out how many days before an experience a refund can be processed.

Some of our hosts need several days to prepare for hosting an experience (for example, buying ingredients for a cooking class) and will list a cancellation deadline in their description. If you cancel after the deadline, the host may already have spent money preparing for the experience, and you will not receive a refund regardless of whether you go or not.

After your Experience

What happens if a host cancels or doesn’t show up?

You will receive a full refund for the experience whenever a host cancels.

All our hosts are expected to let you know if, for any reason, they are unable to attend an experience. If your host does not show up at the meeting location, report a complaint and we will offer you a full refund and take appropriate disciplinary action with your host.

How can I leave a review?

After completing an experience, you will receive an email with a link to leave a review for your host.

You can also log in, go to your Orders List (click on your profile picture at the top right and select “Orders”), and there will a button to leave a review.

Please note that you may only review experiences after you go on an experience.

What if I have a bad experience with my host?

First of all, you can leave a negative review.

If you believe your host broke the Code of Conduct, you may be eligible for a refund – please contact us.

Other FAQs